Workstation Support – Recovery
Introduction
To ensure your workstations remain productive and efficient, we offer two distinct support levels: Gold Support and Silver Support. Both options are designed to address your technical needs, but with different scopes and delivery methods to best suit your requirements.
Gold Support
Gold Support is our comprehensive workstation care package. It offers both software and hardware assistance, ensuring that any issue—be it a faulty device or a software malfunction—is promptly addressed. A key feature of Gold Support is its onsite service: a technician will visit your premises to diagnose and resolve issues, minimising disruption to your workflow.
- Scope: Software repair, hardware repair, and reconfiguration
- Delivery: Both remote and Onsite support—technicians come to you
- Benefits: Fast, hands-on resolution for both hardware and software issues; ideal for critical workstations and users who require minimal downtime
Silver Support
Silver Support provides a reliable and efficient solution for software-related challenges. This level focuses on addressing software errors, performance issues, and workstation reconfiguration. Silver Support is delivered remotely, allowing our technical team to assist you quickly and efficiently without the need for an onsite visit.
- Scope: Software repair and reconfiguration only
- Delivery: Remote support via secure online tools
- Benefits: Cost-effective and timely response for software issues; best suited for users comfortable with remote assistance and who do not require hardware repairs
Which Option is Right for You?
Choosing the right support level depends on your needs:
- If you require both hardware and software support, or if you prefer having a technician onsite for peace of mind and minimal downtime, Gold Support is the best choice.
- If your needs are limited to software troubleshooting and you are comfortable with remote assistance, Silver Support offers a cost-effective and efficient solution.
How to Get Support
Both Gold and Silver Support options offer easy access to our technical team. Simply contact our helpdesk to log your issue, specifying your support level, and we’ll take care of the rest.
Availability and Stock
Replacement is strictly subject to stock availability. If a part is not in stock or cannot be sourced through normal distributors, replacement may be delayed or not possible
