Server Support
Our server support service includes routine administration checks, such as monitoring and clearing event logs. We ensure your Windows-based servers are kept up to date with the latest Microsoft Service Packs and Security Patches.
In the event of a software breakdown, we guarantee that an engineer will respond within four working hours.
The service covers the cost of on-site labour and travel. Standard service hours are Monday to Friday, 09:00 – 17:00, excluding Public Holidays.
Provided you have maintained a proper backup of your server, we will restore the unit to its last backup point. This restoration includes your Operating System, Software Applications, Configuration, and any backup data you have.
Hardware cover may be provided under a manufacturer’s support warranty. Please note that our services do not cover hardware faults or repairs unless specifically included in your support contract or provided on an ad-hoc basis for equipment we supply.
