Routine regular administration checks on your server, Event log checking, and clearing. Updating your windows-based servers with Microsoft Service Packs and Security Patches.
In the event of a mechanical breakdown of your server, we guarantee an engineer will respond within 4 working hours. Two levels of support are available:
Standard Hours includes the costs of on-site time and travel, you pay for the parts. Hours covered Mon-Fri 09:00 – 17:00 excluding Public Holidays.
Extended Hours includes the costs of on-site time and travel, you pay for the parts. Hours covered Mon-Sun 08:00 – 20:00 including Public Holidays.
Providing you have a proper backup of your server we will restore the unit to its last backup point, we will restore your Operating System, Software Applications, and Configuration and Restore any backup data you have.