Site Support - Managed Solutions
To keep your Company’s IT running at peak performance you need the confidence that someone is managing what goes on in the background as well as problem solving day to day software issues.
If your IT system fails, the productivity of your company is reduced considerably. Our Managed Solution includes maintenance of your servers, email, file sharing structure, security, permissions, and user base.
Routine regular administration checks on your server, Anti Virus signature checks, Backup log reviewing, and Event log checking and clearing. Monitoring and updating your windows based servers with Microsoft Service Packs and Security Patches.
Users have access to our telephone and email helpdesk system where we help to resolve any issues they may have with their Workstation or Microsoft Software.
Using our secure remote desktop assistance we can normally fix the problem without the need for a site visit getting you back up and running in the quickest possible time.
Our support hours are Monday to Friday 08:30-17:00, excluding public holidays.
Out of working hours contracts are also available.
Site support does not cover any hardware faults; these can be covered by our Server or Workstation Hardware Support Contracts.
Server Hardware Warranty:
We will repair mechanical breakdowns of your server. It guarantees an engineer will be on site within 4 working hours.
Other Service Level Agreements (SLA) are available
Two levels of support are available
Gold Support covers the costs of parts, on-site time and travel.
Silver Support covers the costs of on-site time and travel, you pay for the parts.
We will restore your Operating System, Software, Configuration and backup data in the event of a hardware failure.
Workstation Hardware Warranty:
We will repair mechanical breakdown of your workstation and monitor. It guarantees an engineer will be on site within 8 working hours
Other Service Level Agreement (SLA) are available.
Two levels of support are available
Gold Support covers the costs of parts, on-site time and travel.
Silver Support covers the costs of on-site time and travel, you pay for the parts.
We will restore your Operating System, Software and reconnect it to your server in the event of a hardware failure.
Ad-Hoc Services
Our ad-hoc service is available for any repairs or services not covered by an agreement. This service is charged out at our current rates. There is no SLA available on this service.
Remote Services
Our technicians can access your PC remotely whenever you need them to. This fast and secure system needs you to enter a PIN code and download a small applet to allow this to happen. One disconnected we cannot reconnect unless you initiate the connection.